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JAMES BARONE RACING JBR is a leading manufacturer of high-quality aftermarket parts for the Mazda community. We take pride in our reputation for providing the highest-quality performance products at the best values, and we back up that reputation with outstanding customer service and free shipping. We are committed to the Mazda platform and we actively partner with other members of the community in our selection, design, and testing of new products to make sure they meet their needs. We control every step in the engineering and fabrication process to ensure the highest standards of workmanship. The result is a line of products whose performance and reliability have been proven both on the street and on the track. Visit us at jamesbaroneracing.com


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  • 2 Post By therza2169
  • 2 Post By Hanzodurrr
  • 1 Post By aaron88
  • 1 Post By JBR
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 Old 02-12-2014, 01:49 PM   #1
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Default Amazing Customer Service From JBR Yet Again

I just wanted to take a moment to publicly thank @jbarone for helping me with my OCC. I drained the OCC on Super Bowl Sunday and some how in the process messed up the valve and it wouldn't close all the way creating a huge vacuum leak. I messaged Jamie the next day and he responded in 30 minutes and we started going through what may have gone wrong. At the end he said he would put a new one in the mail for me.

A brand new valve arrived in the mail on Thursday and I got it installed this past Sunday with no issues. I couldn't thank him enough for his amazing customer service. He could have just gave me a part number, or description and sent me off to the hardware store, but he went above and beyond and sent me a brand new one for no charge. That type of customer service is amazing and makes me proud to be rocking a JBR intake, mounts, OCC, EGR delete, bushings, and SSP. When I need suspension parts I will make sure it's JBR as well!
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 Old 02-12-2014, 02:05 PM   #2
 
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And this is why I continue to buy every part JBR makes.
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 Old 02-15-2014, 08:21 PM   #3
 
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Customer service at its finest right there. JBR doesn't disappoint!
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 Old 02-17-2014, 10:18 AM   #4
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We're very happy to hear you folks are pleased with what we're doing. We run our business exactly how we expect to be treated.

Spread the word!

-Jamie
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